At TPK Food, we prioritize customer satisfaction and strive to deliver fresh, high-quality food with every order. This Refund Policy explains the conditions under which refunds, replacements, or cancellations may be processed.
- No Refund After Order Preparation or Delivery
Once an order has entered the preparation stage or has been delivered to the customer, it becomes non-refundable. Food items are freshly prepared, and therefore cannot be returned or refunded once made.
- Incorrect or Damaged Order
If you receive the wrong item or the food arrives damaged, you must contact us within 30 minutes of delivery.
- A valid photo/video must be provided as proof.
- After verification, we will provide a replacement as soon as possible.
- Refunds for such cases are only processed if a replacement is not possible.
- Order Cancellation
Orders can only be cancelled before the preparation process begins.
- If preparation has already started, cancellation is not allowed.
- TPK Food reserves the right to cancel any order due to unavailability of items, rider issues, or technical errors. Any advance payment in such cases will be fully refunded.
- Online Payment Issues
If your online payment is deducted multiple times or charged incorrectly:
- You must share the transaction proof (screenshot or bank message).
- After verification, the excess amount will be refunded within 48 hours.
- Non-Refundable Situations
Refunds will not be issued in the following cases:
- Taste preferences (food not as per personal liking)
- Minor delays due to traffic, weather, or rider availability
- Customer unavailable at the provided address or unreachable at delivery time
- Incorrect address provided by the customer